Refund Policy

Refund Policy

Last updated: 1 May 2026

This Refund Policy explains your rights regarding purchases made on Fitfluence Hub (https://fitfluencehub.com/), operated by SYNQORA LIMITED, a company registered in England and Wales (Company No. 17172786), with its registered office at 1 Coldbath Square, London, England, EC1R 5HL.

Please read this Policy carefully before making any purchases on the platform.

1. Digital Content Purchases

Under applicable consumer protection laws, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have a right to cancel digital purchases within 14 days.

However, by purchasing and accessing digital content (such as fitness programs, training materials, or other digital services), you expressly agree that:

  • the content may be made available immediately after purchase
  • you request immediate performance of the contract
  • you acknowledge that your right to cancel will be lost once access to the content has begun

If you do not wish to lose your cancellation right, you should not access the content before the 14-day period expires.

2. Credits (Virtual Units)

Where the platform uses Credits:

  • Credits are non-monetary and have no real-world value
  • purchases of Credits are generally non-refundable once used
  • unused Credits may be eligible for a refund within 14 days, provided no content has been accessed using those Credits

Refund eligibility will be assessed in accordance with applicable law.

3. Faulty or Misdescribed Content

Under the Consumer Rights Act 2015, you are entitled to a refund or remedy if digital content:

  • is faulty
  • is not as described
  • is not fit for purpose

If this occurs, you may request:

  • a repair or replacement
  • or a full/partial refund where applicable

4. Payment Issues and Technical Errors

If you experience:

  • duplicate charges
  • failed delivery of Credits or content
  • technical access issues

please contact us promptly. We will investigate and resolve the issue within a reasonable timeframe.

5. Refund Processing

Where a refund is approved:

  • it will be processed within 14 days
  • it will be issued using the original payment method
  • no additional fees will be charged

In some cases, processing time may depend on your payment provider.

6. How to Request a Refund

To request a refund, please contact us:

📧 [email protected]

Please include:

  • your account email
  • transaction details
  • reason for the request

We aim to:

  • acknowledge requests within 5 business days
  • resolve valid claims within 14 days

7. Legal Rights

Nothing in this Policy limits your statutory rights under applicable consumer protection laws.