Privacy Policy
Last updated: 1 May 2026
Welcome to Fitfluence Hub (https://fitfluencehub.com/), a website operated by SYNQORA LIMITED, a company registered in England and Wales (Company No. 17172786) with its registered office at 1 Coldbath Square, London, England, EC1R 5HL.
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and services (“Services”). Please read this document carefully to understand our practices regarding your personal data.
1. DATA CONTROLLER
SYNQORA LIMITED acts as the data controller. This means we determine how and why your personal data is processed.
We comply with applicable data protection laws, including:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018 (UK)
- Regulation (EU) 2016/679 (EU GDPR), where applicable
2. CONTACT DETAILS
Company name: SYNQORA LIMITEDCompany number: 17172786Registered address: 1 Coldbath Square, London, England, EC1R 5HLEmail: [email protected]
3. DATA COLLECTION SOURCES
We collect personal data from:
- Direct interactions (e.g., account registration, purchases)
- Automated technologies (cookies, analytics tools)
- Third-party providers (e.g., payment processors)
- Public sources and regulatory authorities
4. TYPES OF DATA WE COLLECT
We may process the following categories of personal data:
Contact Information:Full name, email address, phone number, postal address
Identification Data:Date of birth, residence, identification details
User Account Data:Login credentials, account settings, activity logs
Transaction Data:Orders, subscriptions, and purchase history
Payment Data:Processed securely via third-party providers (we do not store full card details)
Technical Data:IP address, browser type, device information
Marketing Data:Preferences and participation in campaigns
User Content:Any files, data, or content uploaded by you
Health & Lifestyle Data (if applicable):Fitness goals, activity preferences, and wellness-related information voluntarily provided
Compliance Data:Information required for AML/KYC checks
Support Data:Communications and issue resolution details
5. PURPOSES AND LEGAL BASIS
We process personal data for the following purposes:
Account ManagementTo create and maintain your accountLegal basis: Contract
Provision of ServicesTo provide fitness content, programs, and servicesLegal basis: Contract
Identity VerificationTo prevent fraud and unauthorized accessLegal basis: Legal obligation, Legitimate interests
Order ProcessingTo process payments and deliver servicesLegal basis: Contract
Legal ComplianceTo comply with AML, KYC, and other lawsLegal basis: Legal obligation
Risk Management & Fraud PreventionTo detect and prevent fraudLegal basis: Legitimate interests, Legal obligation
Customer SupportTo respond to inquiries and provide assistanceLegal basis: Contract
MarketingTo send offers and updates (where permitted)Legal basis: Consent, Legitimate interests
Service ImprovementTo personalize and improve user experienceLegal basis: Legitimate interests
Dispute ResolutionTo handle legal claims and disputesLegal basis: Legitimate interests
6. SHARING YOUR DATA
We may share your personal data with:
- Payment service providers
- IT and hosting providers
- Analytics and marketing partners
- Fitness coaches or content providers (if applicable)
- Regulators and authorities (where required by law)
All third parties are contractually bound to protect your data.
7. DATA RETENTION
We retain personal data only as long as necessary, including:
- Up to 6 years for tax and accounting purposes
- Up to 5 years for AML compliance
- Up to 10 years for legal claims
Data is securely deleted or anonymized when no longer needed.
8. INTERNATIONAL DATA TRANSFERS
Your data may be transferred outside the UK/EEA. In such cases, we ensure adequate safeguards, including:
- Adequacy decisions
- Standard contractual clauses (SCCs)
- UK International Data Transfer Agreements
9. ESSENTIAL AND OPTIONAL DATA
Some data is required to use our Services. Failure to provide mandatory data may limit functionality.
Optional data can be controlled through your account settings.
10. DATA SECURITY
We implement strong security measures, including:
- Encryption
- Access controls
- Staff training
- Security audits
- Incident response procedures
Users are encouraged to follow best practices such as strong passwords and 2FA.
11. YOUR RIGHTS
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
To exercise your rights, contact us at [email protected].
12. AUTOMATED DECISION-MAKING
We do not make automated decisions with legal or significant effects.
We may use profiling to personalize content and services.
13. COOKIES
We use cookies to:
- Ensure website functionality
- Analyze performance
- Improve user experience
Consent is requested where required. You can manage cookies via browser settings.
14. DATA OF MINORS
Our Services are not intended for individuals under 18.
We do not knowingly collect data from minors.
15. COMPLAINTS
If you have concerns, contact us first.
You may also file a complaint with the Information Commissioner’s Office (ICO) in the UK.
16. POLICY UPDATES
We may update this Policy periodically. Changes will be communicated via the website or email.
17. CONTACT
For any privacy-related questions:[email protected]